What our clients say about us…

The majority of our business comes from the referral of a friend or business contact who has previously utilised our service. Therefore it is of paramount importance to us that our standard of service and level of knowledge are of the highest standard.

As a group, we are constantly seeking to improve the services we provide to our clients and we recognise that to do so we need to understand what they value and how we can improve our services in the future.

After each implementation, we send a Customer Satisfaction Questionnaire to the client to give them a chance to assess our performance and provide us with feedback on what was well done and what could be improved.

A lot of our new business also comes from a listing in a search engine. If this is how you found us, we hope that you take comfort in reading some of the testimonials that we have received.

Testimonials

When we considered purchasing a CRM system, we wanted to ensure we had support to set it up and make sure it delivered what we wanted. We are pleased to say ACT! delivered exactly what we were looking for which was a system to manage our client accounts between staff at a price that was well within our expectations. Our consultant has provided great support, is very helpful and follows up to see how we’re going with the implementation.
We are now able to handle our accounts more professionally, calls are followed up and all staff know what is happening to each account. In fact, errors in orders and accounts have been drastically reduced! ACT! makes us look more professional to our customers and makes staff more productive – no more guess work. Overall, the improvement in productivity of staff means the software and support has been great value for money. I don’t know how we’ve not used it before now; it’s a great product. International Karting Distributors

We are a national company who wanted to be able to communicate effectively with our customers and counterparts in other states. When we looked at CRM consultants to assist us it was important to us that they delivered a solution and had a high level of knowledge.
We engaged Act Today to assist us with the project and found they had an excellent knowledge on supplying our company with what I consider to be the most powerful tool available to business today. Their loading of software and set up was invaluable, their level of service, knowledge and the value we received exceeded our expectations. In one word they were “excellent”. Economos

When looking for help to implement our ACT! Program we wanted access to a consultant who could help deliver a solution and provide support. We found Act Today excellent in all respects. When we pushed the knowledge boundaries our consultant had the ability to network through his team to ensure he delivered a solution. The main benefit we have received from working with an Act Today consultant is their ability to transfer from concept to reality in a short time span which has enabled us to manage significant growth over the past 2 years. Their level of service and willingness to help exceeded our expectations. Scelta Marble

Our consultant has been excellent in setting up our system for both our Newcastle and Sydney office. He is available to discuss problems and he suggests solutions. Our consultant has provided us with excellent customer service and maintained our system. We have now been able to archive our card system and developed a client database that assists our sales team to program their calls. Our customers have benefited from a more efficient and regular call program and our manager has benefited by having a synchronised system that provides access to sales contact reports. Our consultant has been patient and enthusiastic in his assistance. He is extremely knowledgeable and has provided us with a system that is both helpful to our sales personnel and management. Geofabrics Australasia

An associate told us about Act Today and the help they provided them. Right from the initial phone call they reinforced the high level of support they could provide to us. Our consultant delivered a prompt and efficient service showing a commitment that exceeded our expectations and provided value for money. We’re now benefiting by having much easier management of our databases. ACT! is a great tool and our consultant was excellent. Melbourne Institute of Massage Therapy

Since using an Act Today consultant to set up ACT! we have had greater control of our client information and immediate access to it when on the phone to clients which has improved our service levels. They saved us time as we could not have customised ACT! pages as quickly as our consultant. Our consultant’s accessibility and his ability to provide alternate solutions when needed was even better than we hoped for. He was very efficient and diligent in completing tasks and following them up.
RKBM Financial Planning

Since using Act Today we have found them excellent in delivering the level of support we need to all our offices around Australia. We now have total organisation and communication, communication, communication!
Equipmed

We wanted a consultant who had good knowledge and support to ensure they delivered what we wanted. The ability of our consusltant to discuss our needs and translate them into results quickly and effectively was great. In every way it is now easier to manage, improved our efficiency and improve communication to our clients. You provide an excellent service that aligned well with our business.
CBD Financial Planners

When a colleague recommended Act Today we wanted to make sure they had a high level of knowledge and support to deliver what we wanted and save us time by not having to dig through web info or manuals to solve our problems. Our consultant has been a huge asset – very knowledgeable, friendly and always prompt. With the high level of service and value for money, we now have a good overall customer information management system.
Cryosite

When looking for a consulting firm it was important they had national coverage for our offices along with a strong level of knowledge and the ability to deliver a solution. Overall Act Today delivered well. Our federal office now has easier access to information and there is better communication between offices. On all levels our Act Today consultant delivered what we wanted with their service exceeding our expectations.
Australian Nursing Homes and Extended Care Association

We had ACT! and wanted to get the most from it, so choosing a consultancy firm that provided ongoing service and support with a thorough knowledge of the software was important to us. Our consultant was attentive to our requirements and able to resolve issues immediately. His knowledge of the system was complete and he was proactive in providing extra information that was very helpful. The benefit of using an Act Today consultant was that our problems were fixed and the implementation of the system within our business was improved. Our consusltant matched the delivery of his knowledge with my ability to understand the system. It was easy to learn and improve our usage of ACT!. Now, for the first time, our entire company has a current view of the status of relations with our client base which makes for better customer dealings at all levels. Performis

We previously installed ACT! and after a referral from an associate, decided to contact Act Today. I can say that access to our consultant and his level of knowledge has been first class. Our consultant made it practical to use ACT! – without him I doubt if we would really be using it. The main benefit is that we now have a more disciplined approach to customer follow-ups. We are 100% satisfied with the service and value for money we received. Vimwood Australia

We are very happy with everything that Act Today has done for us. Since using ACT!, we now have a better awareness of what is happening and the ability to centrally book appointments. Our Act Today consultant has been able to fix any problems quickly and has exceeded our expectations. Benhome

We had ACT! for a while before I joined the company and since then we have used a consultant from Act Today to assist us. Our consultant has always proven himself to be an excellent performer, helping us to draft additional templates and customise them to suit our present needs. We rate him 10 out of 10 in service knowledge and value for money!
Bligh Appointments

The training we have received from Act Today has been excellent and any queries we have are answered promptly. This has enabled us to vastly improve our database management. Thank you for your excellent support which is very personable and accessible. You’ve exceeded our expectations. Cavalier Bremworth

It was important that a consultant delivers and we have found our Act Today consultant provided excellent service and response while delivering the solution we wanted as promised. This was a usable database matched to our business needs with ongoing consultation regarding the modifications we needed for our business. The impact has been fantastic – we’re delighted with the database, and the service. Enterprise Ireland

Since purchasing ACT!, we looked at getting a consultant to help us set up and customise for our needs in each office. Act Today have been very good and we are happy with the product and our consultant. They successfully set up our software now we have centralised intelligence where we place records of customers correspondence. Our consultant was helpful, friendly and very patient.National Ceramic Industries Australia

Our staff were all at various levels of competency with ACT! so our Act Today consultant had a variety of needs to cater for. They were always responsive via the phone or email within 24 hrs. They had a never give up attitude to problems with great follow up. By using ACT! we now have greater communication and it saves us time. Sareen Stone

When we were told about Act Today we wanted to be sure they had the knowledge we needed to make sure the system gave us what we wanted. Our consultant has been a dream to deal with. So far we have not uncovered a problem he couldn’t fix or a solution he couldn’t deliver. ACT! is now a key tool for us – instrumental to just about everything in our business. By working with our consultant, we now have the ability to confidentially manage our information. Overall he has exceeded our expectations. Kenyon Prendeville

Working with our Act Today consultant, Richard Milland, has seen our business go to the next level. Now we have the ability to develop a turnkey business. It was the solution we were looking for. He was always available and his knowledge exceeded our expectations. We can’t imagine controlling 50 new enquiries a week and all the other work we do without ACT!.
Your Business Angels

We found out that a competitor was using ACT! so we contacted Act Today to see how they could help us. We wanted a National company that could support our offices. We found Act Today covered our needs and were able to deliver consultants when we needed them. Their knowledge and service exceeded our expectations. They were easy to communicate our requirements to, and friendly. ACT! software has given us the ability for improved focussed marketing and by using a consultant, we now have improved productivity.
National Payroll Systems

Our overall experience with ACT! and Act Today has been very positive. The level of support has been good and I believe the time saved in many areas has been one of the major positive impacts on our business. Using an Act Today consultant ensured we acquired what was needed for us. Fleming Plastic Dynamics