Prosper Through Better Business Relationships |
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SERVICES Professional Services Support Training Enhance Plus |
Would you like to keep your existing customers for longer? To survive in today's competitive environment, you need to be able to understand your customers needs and desires. ACT! by Sage enables your business to capture relevant data and share that data within your organisation however how do you actually know what your customers want and expect? Act Today has formed an alliance with Enhance Plus to help you take your business to the next level. What is Enhance Plus? Enhance Plus is a unique service which does three main things for businesses who have a focus on customer satisfaction. That means: 1. You have your Customer Satisfaction levels monitored from a third party, non-bias view point, with information provided to you in a user friendly format. 2. You build client loyalty and increase word of mouth referrals. 3. You are naturally creating a point of difference for your marketing which will help you stand out from your competitors. In other words we help you get more customers, keep more customers and create a unique selling point for your business! As an ACT! user, you are in a great position to leverage the information about your existing clients/customers/members provided by Enhance Plus. So many businesses have great customer service but are unable to capture that factor and leverage it. Enhance Plus provides a way to measuring your customer satisfaction levels so you can tell people just how good you are. Alternately where you are not meeting those expectations you are empowered with the knowledge you need to make changes. Most importantly this comes directly from your most important customer – the one you already have! “If you want your business to survive, give your clients what you think they want. If you want your business to THRIVE, give them what THEY WANT”. Here’s what they are saying about Enhance Plus… Enhance Plus has allowed us to ensure we are meeting the expectations of our customers. It has also allowed us to strengthen the relationships we have with customers, while at the same time helped us identify areas that need improvement. We found the Enhance Plus program has delivered exactly what they said it would, and that was to give us the specific customer feedback we needed to grow our business and be confident of our customer service levels. We were looking for something to help us monitor our customers. We have found Enhance Plus exceeded our expectations by giving a personal touch to each customer contacted. The weekly feedback we get has helped us to build better relationships with our customers. Colin Harris – K & C Harris Enhance Plus is an amazing program! It has allowed me to learn a lot about my business. We train our members about the importance of word of mouth referrals; the training program is 40% of our business. Through the feedback I’ve obtained I have redesigned our complete training program, and the members love it. I couldn’t have recognized the need for this change any other way. The customer focus is the most important factor; empowering my customers with such insignificant costs is fantastic. Enhance Plus is definitely great value for money. I would recommend it to any other business in any shape or form. What we pay and what we get out of Enhance Plus is great value for oney. To find out how Enhance Plus can help take your business to the next level, send us an email or contact us on 02 9431 2222. |
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