How will CRM help
your business?
Most businesses are all about the customer, they have to be to survive in
todays competitive environment. CRM is a tool that enables you to effectively
manage your customers which is the key to profitability.
Key Benefits of CRM:
Easily manage your customers
Whether you are a small business or a large organisation, you need information
on your customers. As well as basic information like their name and phone
number you need to understand their requirements in order to provide a
superior service to make them come back. ACT! can be customised to record
the data that is relevant to your business. Staff are able to quickly
find contact information to personalise their service which can make all
the difference in today’s competitive market.
Share important information with colleagues
If you have remote offices or staff who work out of the office, you can
still share all the data. With synchronisation, everyone can see the same
data. You can also prevent other people from seeing certain information
i.e. other Sales People checking your Sales Opportunities!
Improve productivity and profits
Our experience shows about 30% improvement in productivity alone!
By consolidating all your customer information into one easy to access
program it saves you time, reduces paperwork and provides your team with
instant access to information when you need it. Each person can schedule
calls, meetings and to do lists and set alarms to ensure they don’t get
missed.
Higher Productivity = Higher Profits
Increase customer retention
Over 65% of customers who leave a business do so because they feel the
business isn’t interested in them or doesn’t provide the service they
expected. That’s right- over 65%! You spend a fortune getting new customers
to buy from you once but that doesn’t mean you’ve got them for life. How
many future sales and how much profit are you missing out on?
Keeping clients and increasing profits is all about building relationships.
Managing a lasting and profitable relationship with your customers and
prospects is based on regular communication, an understanding of their
needs, and timely responses. All this can be easily achieved using a CRM
solution.
Easily monitor your sales team’s activity
Do you worry about whether your sales team are performing? Our CRM systems
give you peace of mind knowing you have the systems to quickly monitor
and manage the activities of your sales team. It makes them accountable.
No more missed opportunities or leads that are not followed up, improving
your service levels and increasing your sales. ACT! will ensure your team
is consistently delivering the highest level of service, setting you apart
from your competition.
Better return for your marketing dollar
By targeting the clients and prospects that have shown an interest in
specific products or services you can cut back on expensive advertising
that may not be working and focus on the clients who want to buy. Keep
in touch with easy to create newsletters, prepare a personalised letter
to a select group of clients or send a personalised email to thousands
of contacts in a matter of minutes! And it’s easy to use.
Reporting Intelligence
You can use the standard reports or have detailed reports created especially
for your business. From basic contact list reports, evaluating customer
needs to measuring service performance. Power at your fingertips!
Find out which CRM is right for your business, click
here
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Prosper Through Better Business Relationships
