Customer Relationship Management (CRM) is a buzz word that has probably been over used during the past 10 years, however, it easily defines what businesses need in today’s competitive market – simply…better management of our contacts in a professional and timely manner.

The basic concepts of CRM are to:

1. Capture relevant business data to provide marketing and business intelligence about your contacts
2. Easily share information including notes and history with your team so they can provide your clients with a seamless customer service experience no matter which team member they speak to.
3. Ensure actions that need to be done for your clients are completed on time, by enabling you to monitor and manage you and your team’s activities.

ACT! is the world’s leading Customer Relationship Management software specifically designed for business owners and managers of sales teams. It provides one convenient system to manage your entire customer relationship. This is done by bringing a number of programs people regularly use such as client database, contact history, diary and reminder system, To Do lists, email and mail merge programs all within the one easy to use program saving you and your team time. Our quality CRM solutions will provide the tools to enable your team to deliver memorable service, exceed customer expectations and increase referrals!

How can ACT! help my business?
For more information on ACT!, see Products