ACT! by Sage 2009 Customer and Contact Management by www.itreviews.co.uk

ACT! seems to have been around forever, with the latest implementation the eleventh in the long, long, history of this popular contact management package. Despite which it goes on getting better, with plenty to tempt new buyers and upgraders in the recent 2009 update.

Think of ACT! as a kind of big address book, much like the Contacts folder in Outlook, but a lot more powerful. That's because when using ACT! you can record every communication you have with customers, suppliers and other contacts to build up a much clearer picture of who they are and your relationship with them.

The software also includes tools to manage diaries, organise marketing campaigns, analyse activities, create and run reports and so on, with the data held in a SQL Server database which can be shared with up to 10 users on a local network, if required.

Another big plus with ACT! is close integration with Microsoft Office such that you can use familiar tools such as Outlook and Word to communicate with customers and other contacts, yet still take full advantage of what the Sage software has to offer.

Read More