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Category: Build your business

Use CRM to Build Loyalty and Increase Customer Retention

June 13, 2017

If you are like most small and midsize businesses, a large percentage of your annual marketing budget is allocated to customer acquisition. You spend a lot of time and money on developing and executing your marketing campaigns and if they work, you have new leads that turn into sales. Well done you! But what happens […]

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Use CRM to Build Loyalty and Increase Customer Retention

Top Tips for Managing Your Business Relationships Using CRM

May 1, 2017

Many small businesses adopt a CRM solution for the purpose of using it as a centralised repository for their customer information. However a CRM is much more than just a customer database. Your CRM should act as a powerful business tool to help you manage daily operations and marketing efforts. These aspects are particularly beneficial […]

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The Key to Boosting Your Team’s Productivity

April 26, 2017

Many companies choose to implement a CRM in order to improve staff productivity. The productivity benefits that a CRM solution offers include the ability to organise workflow tasks, maintain customer relationships and execute a variety of marketing activities that are aligned with sales goals. Despite these obvious benefits, many managers struggle with the implementation and […]

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Increase Productivity Through Training

6 Steps to Ensure Act! CRM is Your Most Valuable Business Asset

March 17, 2017

When you make an investment in Customer Relationship Management (CRM) software, you want to see a return, therefore its vital to understand how CRM can be an asset to your business. For some people, they simply want a central store for their customer details. However, for many, they see CRM as an opportunity to reshape the way […]

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Make-Act-CRM-Your-Business-Asset

Cloud CRM: Local vs Offshore Hosting

February 13, 2017

Hosting refers to where your data and software is stored and accessed from, whether that is within Australia or overseas. If you choose to outsource the storage of your cloud CRM system, one key consideration should be where your data is located. On one hand, international hosting is typically much lower in cost, while local Australian options usually […]

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Local vs Offshore Hosting

4 Brilliant Ways to Drive Revenue for your Business

February 9, 2017

Meeting ever-increasing sales quotas while selling against competitors is a key challenge for many sales reps. With each day filled with managing sales, meetings with prospective customers and monitoring performance it’s easy to fall behind and lose track of the important tasks that you should be doing to grow the business. With Act! CRM Solutions, […]

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Drive Revenue for your Business

Why Small Businesses Need a CRM

January 23, 2017

CRM – The best kept secret in the world of small business. Many small business owners start out by storing their customer data in Excel spreadsheets or Outlook. Whilst these tools can fulfill basic needs, most businesses will inevitably struggle to grow without an effective system to manage all their contact information. Holding onto an […]

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Why Small Businesses Need a CRM

Improve Customer Retention with SMS

December 13, 2016

Effective customer relationship management is a critical component to successfully growing your business. Like any relationship, communication is key. As daily demands mount it can be challenging to stay on top . Without a system in place, communication often falls to the wayside.  As communication breaks down, trust can be lost.  A loyal customer who […]

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Improve Customer Retention with SMS

7 Strategies to Improve Staff Productivity with CRM

November 21, 2016

Do you feel that you and your staff are not working to full capacity? If you answered, “yes” don’t worry, you are not the only one. Time wasting at work actually costs organisations $87 billion per year1. If you were able to increase the productivity of your team, even just a little, what effect would […]

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7 Strategies to Improve Staff Productivity with CRM
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