Act! Support Options - Act Today Act! Support Options - Act Today

Act! Support Options

We help you so you can focus on what you do best.

We understand how frustrating it can be when you need to do something in Act! and its just not working. Don’t waste your valuable time trying to figure it out. We deal with Act! all day, everyday, so we have the knowledge and expertise to get you back up and running in the shortest amount of time possible.

We also get that every business has different budgets and requirements so we offer a range of support options to suit your business. Whether you need help with just one issue right now, you need regular assistance to ensure your Act! solution is always running at peak performance, or just like to know someone is there when you do need help …we can help you. Choose from one of our support options below.

Single Session
$363 / 90 mins
Pre-paid support
1 x 90 min remote session
 
 
 
Pay As You Go
$99 per year + Time spent
Priority support
$121 per 30 min remote session
$44 per 10 min phone support
Direct debit on completion of work
 
Support Plan
$297 / 6 months
Priority support
Unlimited support calls/emails included^
2 x 30 min remote sessions included
$121 per additional 30 min (if required)
 

Which support option is right for me?

Single Session

Pay as you go

Support Plan

You need help now and don’t expect to need further assistance in the near future. You want access to Priority Support ongoing without the delay of pre-payment. You want access to Priority Support ongoing without the delay of pre-payment.
You are happy to prepay for a support session if/when needed. You would prefer to be billed for support on completion or service You expect to use regular phone, email or consulting support.
You would prefer to be invoiced on a 7-day account for any additional consulting.

 

Urgent Issues

If your matter is urgent, please email your local team (perth@acttoday.com.au or brisbane@acttoday.com.au) with a short description of your issue (including screen shots if appropriate) in order to receive Priority Support. Please note that Priority Support is still a queue and requests are handled in chronological order from the time they are received based on the criteria listed below.

Support Response Time Frames
Priority Issue Expected Response Time
High Critical issues that stop you from working such as you or one
of your team are unable to access your database.
1 hour
Medium Non-critical issues such as an error message or an issue
with a function that you need resolved as soon as possible.
4 hours
Low ‘How do I?’ questions such as “How do I export data from Act!”. 1 Day

Important note: We do not guarantee a resolution to the request in that time period, but will acknowledge the request and communicate with the member as needed to gather more information to help resolve the issue.

Get in touch

Have a question or need more information? Send us your request and we will get in touch with you shortly.
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^ Support calls are a maximum duration of 10 minutes for each issue. Excludes procedures where accidental data loss is likely or where you have called about the same issue before. In these cases, a remote support session will be required.

SPEAK TO AN ACT! SPECIALIST in Australia 1300 362 046

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