Automatically record all email history in Act! without an Outlook plugin

Ensure a complete Act! history by replacing the Outlook plugin from Act! with this reliable background process that captures all required messages, often missed by plugins.


  • Speed up Outlook by removing the Outlook plugin from Act! and using this service instead.
  • Avoid downtime caused by updates from Microsoft or Act! affecting your email integration.
  • Automatically record all email messages to the history tab of the contact who sent or received the email message, except where the contact is not in Act! or if you exclude the address.
  • Include messages sent from a mobile device or other person or computer that doesn’t have Act! (unlike the Outlook plugin).
  • Include messages received while Outlook is closed (unlike the Outlook plugin).
  • Cannot be disabled by an Outlook issue (unlike the Outlook plugin).
  • Mark the message in Outlook so the user can see which messages matched an Act! contact (unlike the Outlook plugin).
  • Install on a single server or workstation, and does not require Outlook at all (unlike the Outlook plugin).
  • Connect to mailboxes at your desired frequency (eg. every 5 minutes) to check for new messages to record to Act! history.
  • Check any selected mailboxes for your organisation even for people not using Act!, providing a complete history of all correspondence between your team & your contacts.

Records History for e-mail managed via:

  • Mobile devices
  • Web browser
  • Mac
  • Shared mailboxes
  • Employees not using Act!

Supported E-mail Systems

  • Office 365
  • Gmail
  • Microsoft Exchange 2010-2019 (Hosted, Local)

Supported Act! versions

  • Act! Pro, Act! Premium, Act! for Web (v18-24)
  • Act! CRM, Act! CRM Classic, Act! Growth Suite, Act! Cloud (Act! Web API)


AUD including GST per mailbox per year. Also available for $60 USD here or £48 GBP here.
Requires setup by an Act! Certified Consultant, sold separately.