Richard Milland - Act Today CRM Consultant & Trainer Richard Milland - Act Today CRM Consultant & Trainer

Richard Milland

Richard Milland

Melbourne & Suburbs, Eastern Victoria

Mobile: 0419 318 727
Richard has over 27 years’ experience working with Act! and other Customer Relationship Management (CRM) software. Using the very first version of Act! in his Dandenong based training company, Richard soon realised the value of Contact Management. He is a proud winner of the Act Today Business Development award on 3 occasions. And assists with the development of other Act Today consultants. Richard has worked as a Project Manager and implementing CRM solutions based on SAP, Siebel, ACCPAC, Maximizer and Tracker and is one of the most experienced CRM consultants in Australia. Now works with Act, Crystal Reports, Dashboards, Topline Designer and Durkin to create custom data tables and layouts. One of his greatest assets is that he will work with clients closely to ensure that they get maximum return on their investment as soon as possible.

Prior to joining Act Today in 2002, Richard ran his own successful Act! consultancy business. To provide the best possible service to his clients, Richard realised the benefits of being part professional and dedicated team of consultants. With the experience and knowledge gained from the Act Today bi-monthly training workshops, Richard is able to offer his clients a wide range of specialised and expert skills. Richard also enjoys the support and friendship that the Act Today team provides.
Richard’s main focus is to help organisations get the most out of Act!. Richard believes that there are several stages to a successful implementation of Act!. The most important being:
• Understanding the client’s objectives in order to design a system that will achieve their goals
• Creating templates and reports so that the client can maximise the information recorded in Act!
• Identifying ways of optimising Act! with other systems – eg. quoting, phone, campaign management, web sites, mailouts; the list is extensive
• Importing data from other sources like MYOB, Outlook or the competition
• Training – what brings it all together
• Customising Act to best fit client needs
• Marketing

As a Act! Certified Consultant, Richard knows Act!. As a Business Consultant, he ensures that companies get the best out of Act!, enabling them to deliver great service, and exceed customer expectations.
Richard’s interests include his family and anything outdoor. Richard particularly enjoys surfing, snowboarding, tennis and golfing.

Contact Richard Our other consultants
SPEAK TO AN ACT! SPECIALIST in Australia 1300 362 046

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