General
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Q. What is the cost of ACT! 2013?
A. The cost of ACT! 2013 Pro is $304.00 exl gst. A corporate licence program is available for ACT! Premium 2013 with Level A pricing starting at $538.00 per user (for 1-5 users). Pricing decreases as user volume increases.
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Q. What is the cost to upgrade to ACT! Pro 2013 from a previous version?
A. The cost to upgrade from any previous version of ACT! to ACT! Pro 2013 is $304.00 exl gst.
If you are looking to upgrade to ACT! Premium 2013, a corporate licence program is available with Level A pricing starting at $394.00 per user (for 1-5 users) exl gst.
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Q. What are the differences between ACT! Pro, and Premium?
A. ACT! Pro is designed for individuals, sales professionals and sales teams who share data with 10 or less users. ACT! Premium however, is for sales teams, small businesses, and corporate workgroups who require greater scalability and data sharing, more flexible deployment options, advanced workgroup functionality, and additional administration and security features.
ACT! Premium solutions are designed for more than 10 users however it can be used with fewer users if your require any of the functionality that Premium offers.
If you are unsure about which product is right for you, please feel free to contact us to discuss your requirements.
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Q. What is the return policy for ACT! Pro, and ACT! Premium?
A. ACT! offers a 30 day money back return if the product is returned within 30 days of the date that the product was shipped to you and is in original condition. If the product has been activated, Act Today requires approval from ACT! therefore we suggest that if you are not satisfied with the product, to contact us immediately to avoid missing out on the refund.
ACT! will operate as a fully functional program for 30 days before requiring a licence therefore we suggest that you utilise this period to ensure that the product meets your requirements prior to purchase. |
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Functionality
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Q. With ACT! Pro, can I have more than 10 users who share the same database?
A. No, with ACT! Pro you cannot have more than 10 users sharing data. If you require more than 10 users sharing data, you must use ACT! Premium or ACT! Premium for Web.
Q. If I am in a workgroup, do all customers have to have the same version of ACT!?
A. Yes, all users sharing a database must have the same version.
Q. Does ACT! Premium have to be installed on a Server OS to host the master DB?
A. A. No, you can install ACT! Premium on a non-server OS. ACT! can be networked in a PC Network environment with no server which is common in smaller businesses. However, for larger organisations and depending on the database sizes and number of users and for enhanced scalability, we recommend that you locate databases on a server machine so you can take advantage of the scalability offered by dedicated server resources.
Q: Does .NET 2.0 require .NET 1.1 to be uninstalled? Are there any other conflicts?
A: ACT! 2011 uses .NET 2.0 for greater performance and adaptability. Users who have earlier versions will not be affected as .NET 2.0 installs side-by-side previous versions.
Q. Can you run both ACT! Pro, and ACT! Premium side by side?
A. No, you can have only one version of the product line on the same machine.
Q. Can you limit which contacts can be viewed by certain users?
A. Yes, you can make contacts private so that other users in the database cannot access those contacts via ACT!, or, if using ACT! Premium and Platinum, they can be restricted by user or team.
Q. Where do I host my database when using ACT! Premium for Web?
A. Your ACT! database will need to reside on a Web Server. If you do not have access to a web server, Act Today is able to host your database. Please see our Database Hosting services.
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Technical Support
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Q. Who should install ACT!?
A. Installation of ACT! Pro, and Premium requires basic understanding of computer technology however we would recommend seeking assistance from one of Act Today's ACT! Certified Consultants to ensure a proper set-up and implementation. Why? Please contact us for more details.
Q. What is the ACT! Pro, and Premium support policy?
A. ACT! Business Solutions provides "Getting Started Support" for ACT! software for a term of 30 days from the date of registration. For coverage after that, Act Today offers several support options including free email support. Please contact us to discuss your support requirements.
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Compatibility
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Q. Will ACT! 2013 work with SQL 2005?
A. No ACT! 2013 is only compatiable with SQL 2008 R2.
Q. Which versions of ACT! are compatible with Windows Vista and Office 2007?
A. ACT! 2009 (Version 11), ACT! 2010 (Version 12), ACT! 2011 (Version 13), ACT! 2012 (Version 14), and ACT! 2013 (Version 15) are the only versions of ACT! that support Windows Vista and Office 2007.
Q. Which versions of ACT! are compatible with Windows 7 and Office 2010?
A. ACT! 2011 (Version 13), ACT! 2012 (Version 14), and ACT! 2013 (Version 15).
Q. How can I sync my ACT! data to my handheld device?
A. ACT! is able to sync to most handheld devices via a software addon. For details on what addon is compatible with your handheld device and will best suit your needs, see Mobile Solutions.
Q. Does ACT! work with Apple® Macintosh®?
A. Yes. Apple Macintosh computers that feature a dual boot Microsoft® Windows® OS feature can run ACT! on the Windows OS and are supported as long as the PC meets listed minimum system requirements.
Q. Is ACT! is supported on Windows 8 and other new platforms such as Windows Server® 2012, Internet Explorer® 10, and Apple® iOS 6?
A. ACT! 2013 with Service Pack 1 applied is currently the only version supported on Windows 8, Windows Server® 2012, Internet Explorer® 10, and Apple® iOS 6 (iPhone®, iPad®).
If you use one of these operating systems and are using ACT! 2013, updating to Service Pack 1 will give you compatibility.
How to Apply ACT! 2013 Service Pack 1
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Licensing & Software Assurance
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Q. Is special pricing on ACT! products and services available for government, educational, medical and nonprofit organisations?
A. Yes. These organisations can receive special pricing regardless of quantity ordered. Please contact Act Today for more information.
Q. Where can I find pricing for ACT! products?
A. ACT! Pro, Premium, and Software Assurance products are based on a volume price scale. For pricing information, please contact us so that we can provide an accurate quote on your specific requirements.
Q. Do I have to buy each user a license of ACT! even if they are sharing the same machine?
A. Yes, each named user in a database must have a unique ACT! license number. You will install the ACT! product on one machine, but if every machine user wants to share the same database, they will each need an ACT! license.
Q. What is Software Assurance?
A. Software Assurance (SA) is now included when you buy ACT!. SA provides you with the next product release free of charge if that product ships within 12 months of your initial product purchase. For more information, please contact us.
Q. Can I purchase licenses for previous versions of ACT!?
A. As a general policy, ACT! normally supply licenses of the current version and 2 previous versions. ACT! Version 5 and 6 are no longer in distribution however Act Today will still support these versions.
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ACT! Certified Consultants
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Q. What is an ACC (ACT! Certified Consultant)?
A. ACT! Certified Consultants can help your business with ACT! installation, customisation, advanced reporting and integration addon solutions, as well as helping your organisation maximise the effectiveness and efficiency of your customer management processes and procedures. Each ACC undergoes recertification by ACT! each year. At Act Today, our ACC's also attend a 2 day bi-monthly training session in Sydney where they learn about new technology and ideas as well as share new concepts and experiences. When choosing an Act Today ACC, you are not limited to the knowledge and support of just one person as with other ACCs - but an entire team.
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What is the difference between ACT! Pro, Premium?
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Q. What is the difference between ACT! Pro, and Premium?
A. A licence of ACT! Premium combines both online and offline access, and is suitable for larger work groups. ACT! licences come with 1 year of Software Assurance. For pricing, please contact us.
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