Act! 20.1 is the most adaptable, everywhere, connected Act! experience yet!

Meet the modern, new Act! v20.1 complete with interactive, graphical Act! Insight dashboards, Ask Act!TM with Amazon Alexa1 and a fresh look. There is also a new optimised Act! emarketing workflow along with compatibility and usability improvements that make Act! even better. Active subscribers are entitled to receive all Act! v20.1 features, plus connections to hundreds of popular business apps.

Key highlights

  • Fresh new look
  • Optimised Act! emarketing workflow
  • Compatibility with Chrome for Mac
  • Numerous usability improvements


Premium Subscription

  • Act! Insight
  • Act Companion with new Act! Insight view
  • Ask Act! with Amazon Alexa1
  • Custom Tables*
  • Industry Templates*
*Available on Premium Plus subscription


Fresh, new look

Fresh, new look

Experience a fresh, new look with visually stunning design updates consistent across Windows® and Web. Enjoy a modern navbar, new big button menu design, new web login screen, and contemporary icons. Don’t worry, all the features and functionality you love are still right where you’d expect to find them.

Act! Insight Interactive Dashboard

Guide decision-making with rich insights from interactive, graphical Act! Insight dashboards available to active Act! Premium subscribers. See dynamic, visual snapshots of real-time metrics for sales productivity and performance, sales pipeline health, top performing products, win/loss analysis, and more with 10+ out-of-the-box dashboards. Personalise dashboards or configure your Act! Insight view to display insights most relevant to your business or role. Gain insight into business and team performance, no matter where you are, with a new Act! Insight view in Act! Companion.

Act! Insight Interactive Dashboard
Optimised Act! emarketing workflow

Optimised Act! emarketing workflow

Manage Act! emarketing campaigns through an intuitive, optimised workflow in Act!. Everything you need to create, send, and track campaigns is available in five newly designed views—Overview, Options, Create, Send, and Track with full-screen Call Lists3. Because Act! emarketing is fully integrated with Act!, it’s all right there and easy-to-follow—no more bouncing out to a browser!

Compatibility & usability improvements

Benefit from compatibility and usability improvements that make Act! even better!

  • Work with Act! on Chrome for Mac4
  • Quickly identify opportunities that need attention with the new opportunity field ‘Days in Stage’
  • Use right-click functionality in Windows® to change the status of an opportunity
  • Use ‘freeze columns’ functionality in Windows® when working in list views
  • Benefit from dozens of quality updates that make Act! even better
Ask Act!™ with Amazon Alexa

Ask Act!™ with Amazon Alexa

Interact with Act! through simple, verbal requests to Amazon Alexa1 via Ask Act!—a leading edge voice integration available to active Act! Premium subscribers. Ask for key Act! contact and calendar details, then sit back as Amazon Alexa tells you what you want to know. No need to search your laptop or mobile device to stay informed!

NOTE: Ask Act!™ works with Amazon Echo, Echo Dot, and Echo Show products that are not currently available for purchase in Australia and New Zealand.

Custom Tables & Industry Templates

Unlock the full potential of Act! using Custom Tables and Industry Templates in the new Act! Premium Plus. Custom Tables Manager provides maximum adaptability so you can bring complex data sets, unique business processes, and specialized industry practices together in Act! to manage your business. But unlike spreadsheets, you can associate individual table entries to Act! contacts, companies, groups, and opportunities for easy reference. Plus, you get the benefits of CRM to action on the data—create activities and to-dos, send follow-up emails and engage in informed sales conversations. Find out more


Custom Tables & Industry Templates