Written by   |   Feb 4 2020   |   Read 5063 times

Act Pro RGB 72dpi

End of Life

Before you start to panic, Act! is not going anywhere! This information is only relevant to users of Act! Pro, the Desktop version of the Act! product suite designed for individuals. Act! Pro has been around since the first version of Act! in 1987. In 2019, Swiftpage made the decision to focus solely on their cloud/on-premise subscription model, Act! Growth Suite, that offers a feature-rich all-in-one sales and marketing solution.

The current version of Act! Pro (v22 released in November 2019) will be the last version to be released and final sales will be 30th June 2020. See Act! Support Obsolescence Policy.

How does the end of life of Act! Pro affect me?

Act! Pro is a perpetual licence so your software will continue to work indefinitely. All Pro users have the option to upgrade to an Act! CRM or Act! Growth Suite subscription at a special ongoing discounted price prior to 15th October 2020. Request a quote to upgrade to the latest version of Act!.

Please read below to find out how the end of life of Act! Pro affects the support for your particular version.

Version 21 & 22
This version will be supported with Service Packs, Hotfixes, compatibility updates and technical support until 30th June 2021. 

Version 20
Act! Pro v20 will be supported with Service Packs, Hotfixes, compatibility updates and technical support until 30th November 2020.

Versions 19 & below
In accordance with the Act! Support Obsolescence Policy, Act! Pro v19 and earlier versions are unsupported. Users of these versions are no longer able to receive Service Packs, Hotfixes, or compatibility updates, and users will no longer be eligible to receive support for any issues encountered with their product. To avoid the potential risk of disruption to your business and to ensure compatibility, we recommend that you upgrade Act!.

Factors to consider when upgrading Act!

When upgrading any software, it's pertinent to take a bit of time to consider the impact it may have on your business. With Act!, you should check the Act! System Requirements to ensure compatibility with your other office software/hardware. For example, Act! v22 no longer supports Microsoft Office 2010. Also, if you have AddOns or Custom Programming, check with the provider to ensure compatibility. For more information, please read factors to consider when upgrading Act! or the Act! Knowledge Base.

To discuss your options or request a quote to upgrade, please call us on 02 9431 2222 (AU) or 09 428 2281 (NZ) or contact your Act! Certified Consultant.


Cate Dempsey

As Marketing Manager, Cate Dempsey plans & delivers marketing campaigns & content, including regular email newsletters, promotions, blog posts, and other customer communication.

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