Written by   |   Feb 4 2020   |   Read 872 times

Act Pro RGB 72dpi

End of Life

Before you start to panic, Act! is not going anywhere! This information is only relevant to users of Act! Pro, the Desktop version of the Act! product suite designed for individuals. Act! Pro has been around since the first version of Act! in 1987. In 2019, Swiftpage made the decision to focus soley on their cloud/on-premise subscription model, Act! Growth Suite, that offers a feature rich all-in-one sales and marketing solution.

The current version of Act! Pro (v22 released in November 2019) wil be the last version to be released and final sales will be 30th June 2020. All Act! Pro users are able to upgrade to Act! Pro v22 or Act! Growth Suite. See Upgrade Options.  

How does the end of life of Act! Pro affect me?

Act! Pro is a perpetual licence so your software will continue to work indefinitely. Please read below to find out how the end of life of Act! Pro will affect your particular version.

Current Act! Pro v22 users will be able to purchase additional licences until 30th June 2020. This version will be supported with Service Packs, Hotfixes, compatibility updates and technical support until 30th June 2021. See Act! Support Obsolescence Policy.

You also have the option to upgrade to an Act! CRM or Act! Growth Suite subscription at a special discounted price prior to 30th June 2020. See Upgrade Options.

Act! Pro v21 will be supported with Service Packs, Hotfixes, compatibility updates and technical support until 30th June 2021. See Act! Support Obsolescence Policy. 

You also have the option to upgrade to Act! Pro v22 or and Act! CRM or Act! Growth Suite subscription at a special discounted price prior to 30th June 2020. See Upgrade Options.

Act! Pro v20 will be supported with Service Packs, Hotfixes, compatibility updates and technical support until 30th November 2020. See Act! Support Obsolescence Policy. 

In accordance with the Act! Support Obsolescence Policy, Act! Pro v19 and earlier versions are unsupported. Users of these versions are no longer able to receive Service Packs, Hotfixes, or compatibility updates, and users will no longer be eligible to receive support for any issues encountered with their product. 

To avoid potential risk of disruption to your business and to ensure compatibility we recommend that you upgrade Act!. See Upgrade Options.

 
Factors to consider when upgrading Act!

When upgrading any software, it's pertinent to take a bit of time to consider the impact it may have on your business. With Act!, you should check the Act! System Requirements to ensure compatibility with your other office software/hardware. For example, Act! v22 no longer supports Microsoft Office 2010. Also, if you have AddOns or Custom Programming, check with the provider to ensure compatibility. For more information, please read factors to consider when upgrading Act! or the Act! Knowledge Base.

To discuss your options or request a quote to upgrade, please call us on 02 9431 2222 (AU) or 09 428 2281 (NZ) or contact your Act! Certified Consultant.

 

Cate Dempsey

As Managing Director, Cate Dempsey manages the strategic direction of the business along with the day to day management of the core team for Act Today.

Starting as CRM Consultant in 2001, Cate has an inside view of what clients need and want when it comes to CRM. Cate is able to bring her client facing experience into the strategy and decision making process, enabling Act Today to be very focused on customer experience and satisfaction.

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