Recovering Login details for your Act! Database | Act Today Recovering Login details for your Act! Database | Act Today

Recovering Login details
for your Act! Database

The most common questions that we get as Act! consultants are about logging in to an Act! database. When your Act! user profile was first created, your user name and password are determined. In a shared Act! database, you will be asked to enter these details each time you open Act!. If you do not know these details, read the steps below on how to determine the user name for the database and recover login details if necessary.

What is my Act! user name?

There might be situations when you remember the password but not the user name. There are couple of options to recover the user name.

Option 1
If you have multiple Act! users and have another user with Administrator Security Role, you can have them login to the database and determine your user name information.

    1. Open the database as an Administrator
    2. From the Tools menu select Manage Users

Manage Act! Users Dialog Box

  1. Select the row with your name and then Edit User Information under User Tasks. You can also double click the highlighted row.
  2. Now you can edit the user information and reset the password if required.

Note: If Manage Users is grayed and you are unable to click – it means the user you logged in as do not have administrator privileges.

Option 2
If you are the only Administrator or cannot get another Administrator to login, use the Act Diagnostic tool.

    1. Click the Windows Start button, and then Run. The Run dialog box appears.
    2. Type ‘actdiag’ and then click OK. The Act! Diagnostics utility launches.
    3. From the menu at the top, select Databases.
    4. Verify your database is selected in the Database list.


    1. Now select Audit Logs from the Databases menu. If the initial event type Contact-Combine Contact does not display data, select the Event Types drop-down list and then click an event type that has been performed in your Act! database to populate the USER list.

Act! Diag

  1. In the user list you can locate your user name with which you can login to the Act! Database. (Ignore Act! System – User)

Note: The audit logs will display the contact name of the user, not the actual login user name. By default, the login username is same as the contact name of the user, but it may be different as the login name can be edited from within the software. The user name is not case sensitive.

Option 3
If you are unable to determine the username and/or do not remember your password, call 1300 362 046 for further assistance*.

What is my Act! password?

If you know your user name but have forgotten your password, try the options below. Please note that your password IS case sensitive.

Option 1
In some cases, you might not actually have a password so try leaving that field blank.

Option 2
You can open the Manager Users tool to reset the password. Follow the steps from Option 1 above.

Option 3
If you are unable to reset your password, call 1300 362 046 for further assistance*.

*Note: User name and/or Login Disclosure is a fee based service.

See more Tips on using Act! Password Recovery

SPEAK TO AN ACT! SPECIALIST in Australia 1300 362 046

Pin It on Pinterest

Share This