With subscription plans, flexible deployment options, and exciting new features to help you grow your business, Act! is better than ever. If you're not on the latest version of Act!, you're missing out!

Upgrade to Act! Pro v20¹ and benefit from new features and enhancements, or subscribe to Act! Premium to receive all full feature product with ongoing access to new features and updates as they’re released. Alternatively, move to Act! Cloud and have us look after everything for you.

Upgrade Act! Pro and get Act! Pro v21 for free!

Need more reasons to upgrade to Act! v20? 

1. New features and functionality Leverage all the benefits of the new Act! v20, including a fresh look, optimised Act! emarketing workflow, and so much more! See what’s new
2. Ongoing compatibility Work with the business platforms you rely on every day. Act! is now 64-bit compatible and works with Windows® 10, Office 2016/365, and more. 
3. Product support Don’t get left behind! Upgrade today to bring your Act! up to date and become eligible for expert support² and ensure that your Act! system is always running at peak performance.
4. Performance & usability improvements Benefit from dozens of performance and usability improvements driven by feedback from customers. See all improvements.
5. Proven, trusted CRM Remain with the proven, trusted CRM choice of small and mid-sized businesses for over 30 years.

UPGRADE TO ACT! PREMIUM

1. Price listed is per user. Savings based on MSRP. All prices are in AUD excluding GST. Act! Pro v19 and v20 customers are eligible for upgrade pricing of $250+GST. See Act! Osolescence Policy.
2. Act! Premium subscriptions include ongoing basic level technical support. Subscribers have access to an exclusive online ticketing system, extensive Knowledgebase, an active Community, and unlimited access to the Act! training library. For additional services outside the subscription technical support scope, our Act! consultants (ACCs) are able to provide expert help, advice and training.  Find your local Act! Consultant or view our great value-for-money local Support Plans.
3. New features and updates available during a valid Premium subscription period.

Act! Marketing Automation

Create forms for your website and send customer data straight to Act!

Full Name


Email Address


Company Name


Phone Number

Flexible one-to-many data relationships for your contacts that creates a spreadsheet type functionality.

Customer Relationship Management (CRM) is a software tool that manages the most important asset in your business - your customers.

CRM is the key to sound business relationship management. It helps you and your team to manage all of the tasks and information related to developing and maintaining relationships with the people and companies with whom you do business.

CRM involves a variety of activities including the ability to:

• Manage all the details related to your contacts, such as addresses, phone numbers, e-mail, Web sites, notes, correspondence, documents, to-do items and activities
• Communicate and effectively follow-up with your contacts by phone, mail and e-mail
• Send personalised correspondence to your contacts
• Schedule appointments, calls and to-do's.
• Maintain accurate records of all your interactions with contacts
• Forecast and track sales opportunities
• Generate reports for reviewing contact data, activities, sales and more.

Act! is the perfect CRM for small business

Act! is simple to use with the freedom to tailor a CRM that will fit your unique business, at an affordable price  With Act!, you'll get a complete CRM solution to help you grow your business, in any industry. Plus, you have access to a team of local CRM experts to support you.

Act! Premium Cloud has been launched in Australia on the local Google Cloud platform offering significant improvements in bandwidth and performance, as well as local vendor support.

In accordance with the Act! Obsolescence Policy, support for Act! version 18 ends on November 30th, 2018. After this date, no further service packs, hotfixes, or compatibility updates will be delivered for Act! v18.x products. Upgrade today.

PAYG Support

Do you need help with Act! without an Annual Support Plan?

We now have two Pay As You Go (PAYG) options for customers without an Annual Support Plan:

• Prepaid PAYG
• Direct Debit PAYG

With Prepaid PAYG support, you'll get 30 minutes of Act! support for just $120 plus GST, or purchase up to 5 hours at the same rate. You can return to this page at any time to purchase additional support as needed. Your Act! consultant can usually quote the time you will need to purchase for specific tasks.

Prepaid PAYG Support is perfect for Act! users who:

• Need help ASAP with a current technical issue
• Don’t expect to use further phone, email or consulting support for a long time
• Wish to pre-pay for just the work currently required
• Don't want to complete a Direct Debit form or purchase an Annual Support Plan

To get Prepaid PAYG support, simply fill in the form to the right and enter your debit/credit card details.
An Act! certified consultant will then contact you to schedule a time. If you are already working with an Act! consultant, please contact them directly after making your purchase. We accept online payments via Stripe using Visa, Mastercard & AMEX. Once you click the submit button, please be patient as it takes a few seconds to land on the confirmation page.

Further support will be invoiced in 15-minute increments with a minimum of 30 minutes per session, but will usually require additional pre-payment or a direct debit form. Please see our Terms and Conditions for details.

Direct Debit PAYG is perfect for Act! users who:

• Wish to avoid the need to prepay next time they need support
• Can, on this occasion, wait up to 1 business day for our office to process their Direct Debit form
• Anticipate using phone, email or consulting support again in the near future
• Wish to pay only on completion of any work
• Don't want to purchase an Annual Support Plan

To get Direct Debit PAYG support, please complete the following steps:

1. Click here to download our direct debit form for PAYG support.
2. Complete, print, sign & scan the form.
3. Click here to upload your completed & signed direct debit form securely via Microsoft OneDrive.
4. Our office will then pre-authorise your debit/credit card for the cost of one 30-minute support session.
5. Our office will notify you & your Act! consultant that Direct Debit support is ready to use.
6. Contact your Act! consultant at your convenience to arrange support as request.
7. Support will be charged to your card on completion of work.
8. A tax invoice will be provided for each charge to your card, showing paid in full.

Are you using over 2 hours of Act! support per year and want to save money?

Annual Support Plans:

• Cost less than the included support hours would otherwise.
• Provide a reduced hourly rate for any additional hours.
• Allow additional hours to be billed on completion instead of prepaid.
• Include limited free phone/email support in addition to the included hours.

Click here to see our Annual Support Plans

Note: Providing your mobile phone number indicates consent to receive appointment reminders and other notices from us via text message unless you have already opted-out or opt-out in the future.

In June 2017, Microsoft released an update for Outlook 2016 that affected it’s integration with other software applications that use MAPI. Unfortunately, the update affected any version of Act! that integrates with Outlook 2016 (local install) or Outlook 365 subscription.

What symptoms will might see:

• Sending an email from Act! you receive a ‘Not responding’ error and Act! closes
• Sent emails from Outlook do not attach to your Act! contact history
• Act! Add-In does not work from within Outlook
• Add-In Tab does not display Act! icons 

These issues have been resolved in versions 20 and above. If you need to upgrade see Pricing

Our expert Act! Certified Consultants (ACCs) can quickly resolve technical issues related to Act! as well as improve the way you use Act!. You can interact through the method most convenient for you including phone, email, online and on-site.

We offer a range of support payment options to suit your needs. You choose the level of support you need - whether it is once-off emergency help, or an ongoing support plan. 

SUBMIT SUPPORT TICKET

*Please note that if you do not have an Act! Support Plan, charges may apply.
We will inform you of any costs prior to commencing support.